Shopping Online from the TE Store

Shop thousands of rugged TE connectors, cable assemblies, relays, heat shrink tubing, resistors, tools, and more – directly on TE.com. 

 

Visit the TE Store >

Need help with your order or finding the parts you need? Our product specialists are available now to help you find the right solutions. 

• Call us directly – 1-800-522-6752
• Email our product team

TE Connectivity Terms and Conditions of Sale

These terms and conditions are incorporated into and made a part of the agreement or proposal by TE Connectivity Corporation or TE Connectivity Solutions GmbH, as applicable (“TE”) to sell to the named Buyer the goods referenced on the face of the order form (“Goods”) and services including, without limitation, any material management, assembly and kitting services, and engineering and design services (whether performed by TE or a subcontractor) referenced on the face of the order form. The TE Connectivity Corporation Terms and Conditions of Sale apply to orders originating from the United States, Canada, Mexico, India and Turkey. The TE Connectivity Solutions GmbH General Terms and Conditions of Business apply to orders originating from Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland and United Kingdom.

Ordering

You can have your order shipped to countries that TE ships to. Exceptions apply. See cart for details. When you pay in US dollars (“USD), we only accept a billing address from addresses in the United States, Canada, Mexico, United Kingdom*, India, and Turkey.

 

When you pay in Euro, we only accept a billing address from addresses in the following countries:

·        Austria

·        Belgium

·        Czech Republic

·        Denmark

·        Finland,

·        France

·        Germany

·        Hungary

·        Ireland

·        Italy

·        Luxembourg

·        Netherlands

·        Norway

·        Poland

·        Portugal

·        Romania

·        Spain

·        Sweden

·        Switzerland

*Note: We cannot accept orders for customers in Northern Ireland at this time.

 

What happens after I submit my online order?

We will process your order and then email you the shipping details and order summary. After we ship your order, we will charge your payment method and email you the delivery information, including a link to track your shipment.

 

Are there any additional costs involved in ordering through TE.com?

For orders placed in USD and shipped to an address within the United States, you are charged – at the time of checkout – for all relevant costs, including the items purchased, shipping/handling, and estimated sales taxes if applicable . The actual sales tax will be calculated at the time your order is shipped. Your actual sales tax will reflect applicable state and local laws. All costs are processed through the payment method associated with your order.

 

For orders placed in USD and shipped outside the United States, you are only charged at the time of checkout for the items purchased and shipping/handling fees. The total will be charged to the payment method associated with your order. All sales taxes, customs or duties will be paid by TE. No additional payment is due upon delivery.

 

For orders placed in Euro , any customs and duties will be paid by TE; however, VAT will be charged when applicable.

 

Can I purchase any TE product on TE.com?
Currently, we are fulfilling online orders for thousands of TE products. Over time, we will continue to expand our selection of products available for purchase directly on TE.com.

 

The TE.com price is different from my company’s contracted price. What are our options?
Our online price reflects current market value. To purchase a product for a contracted price, contact your TE sales representative.

 

A manufacturer’s Certificate of Conformance is not available for online
orders.

Can I track my order after it ships?
After we ship your package, you will receive an email with the order number and a link to track delivery. You can also find links to track your shipment on the Order History page in Your Account or using our order lookup tool. 

 

Please note: Shipments may be delayed due to COVID-19.

Can I ship a TE.com order internationally?
We now offer international shipping to addresses within these select countries:

• Austria

• Belgium

• Canada

• Czech Republic

• Denmark

• Finland

• France

• Germany

• Hungary

• India

• Ireland

• Italy

• Luxembourg

• Mexico

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Spain

• Sweden

• Switzerland

• Turkey

• United Kingdom

• United States

What are my shipping options, and how much do they cost?

All TE.com orders are shipped from warehouses within the United States and Germany. Shipping options depend on the location of the warehouse and shipping address.
Bulk quantities may incur additional shipping charges.

 

Shipping from US warehouse to US Addresses

Standard Delivery (5-7 days) - FREE*

Express Delivery (3-5 days) - $15.00

Immediate Delivery (2-3 days) - $20.00

 

Shipping from Germany warehouse to US Address

International Delivery (2-4 days) - FREE*

 

Shipping to Non-US Addresses

International Delivery (2-4 days) - FREE*

 

Special Orders**

Standard Weight Items - FREE*

Heavy Weight Items - $125 per item

Please note, expedited shipping only applies to orders to US billing addresses, not for international shipments.

 

All rates listed in USD

 

*Limited time offer, subject to change without notice. Free shipping promotion does not apply to Sensors Special Order products which are sent via expedited delivery at $35 per item.

**Special Order items are only available for shipment to US addresses.

Which payment methods are accepted on TE.com?
For orders that will be paid in US Dollars, we accept Visa, Mastercard, and American Express credit cards and PayPal on TE.com

 

For orders that will be paid in Euro, we accept payment via PayPal. A PayPal account is not required to make a payment. If you do not have a PayPal account, click on the Debit or Credit Cart button to enter your payment details which will be processed via PayPal.

 

How does TE protect my payment information?

Secure Socket Layer (SSL) technology is used to protect your payment information. Your payment information will be securely transmitted to a third party, Paymetric, to protect your privacy and process your payment. More information on the security provided is available on: https://www.paymetric.com/solutions/data-security/

 

When purchasing products on TE.com, is payment expected immediately?
Orders are only accepted and processed after submitting payment information. All payments are processed in US dollars or Euro (€), and accepted using a valid credit card or PayPal. To place orders with alternative payment arrangements, call our product specialists at 1-800-522-6752.

 

When will I get charged for the order?
We will charge your credit card or PayPal account when your order has shipped and send you a confirmation e-mail.

 

What is the TE Store return policy?

You can return products purchased on TE.com, whether due to a discrepancy in the part or for other reasons. To return a product, submit a return request to TE within 30 days of purchase. Returning a product due to a discrepancy in the part will be handled in accordance with the TE Return Policy. If you are returning a product for any other reason, the return is subject to a 25% restocking fee. Buyer’s sole and exclusive remedy against TE for any claim for, or arising out of, any Goods tendered to Buyer is the repair or replacement of the Goods, or alternatively, at TE’s sole election, a refund of the purchase price of the Goods.

 

How do I return an item?
To start a return, submit a return request.

When will I receive the refund for the returned items?
Once we receive your returned items at our fulfillment center, all returned items will be inspected to ensure they are in good condition. After verification, we will issue the refund for the same payment method that was used to place the order on TE.com. The refund will be issued in the amount charged for the parts returned including any tax charged on items. Shipping charges and tax on shipping paid for the order will not be refunded. There may be a restocking fee charged for the returned items.

Customers with US billing addresses

 

Who can make a tax exempt purchase?
Tax exempt purchases are available for deliveries in the United States to organizations that are tax exempt under U.S. law and provide to TE the appropriate tax exempt documentation.

How can I obtain tax-exempt status on the TE Store?

• Create a TE.com account, or login to an existing TE.com account.
• Place at least one online order from the TE Store using your TE.com account.
• Please add the Seller name as 'TE Connectivity Corp' for your tax exempt certificate to be approved.
• Use the e-mail address associated with your TE.com account to send your tax-exempt certificates (for one or multiple states) to TEStore@te.com.
• Wait approximately 3 business days for our team to process and approve your submission.
• You will be contacted once your status is approved, or you can contact customer care at 1-800-522-6752.

How can I make a tax-exempt purchase on the TE Store?

• Select a shipping address in a U.S. State you have submitted an approved tax-exempt certificate for (tax exempt status only applies to orders shipping within the United States).
• The billing address for your selected payment method needs to be the same as associated with your tax exempt status (at the time of approval).
• Your order tax rate and total will be revaluated to reflect your tax-exempt status.

 

How can I make changes to my tax-exempt information?

• Call our Customer Care Team (1-800-522-6752) with your new billing address or tax certificate information before submitting a new TE.com order.
• Our team will update your account and associate your tax-exempt certificates with your updated billing information.

 

Customers with EU billing/shipping addresses

Is a VAT number required to complete a purchase?
Yes, a valid VAT number is required for all customers with an EU billing/shipping addresses. If the bill to and ship to countries are not the same, please ensure the VAT number is for the ship to country.

 

Who can make a VAT-exempt purchase?

VAT-exempt purchases are only available for deliveries in the EU to organizations that are VAT exempt and can provide their valid VAT number. Note: Orders shipped from Germany to a shipping address in Germany will always be charged VAT.

 

How can I make a VAT-exempt purchase on the TE Store?

During the checkout process, you will add the VAT number after you enter your payment information. The VAT number will be validated during the checkout process.

 

How can I make changes to my VAT-exempt information?

Enter a new VAT number during checkout, which will be validated.

TE parts may have certain Safety Agency approvals such as UL, CSA, VDE, and TUV.  When TE parts are purchased through TE.com they may not have the package labels identifying the applicable agency approval markings; however, you may verify specific Safety Agency approvals on TE.com and/or the applicable Safety Agency’s website.